In-house average weekday ridership for December was 2,855, up by 7.59% from last year. Supplemental providers average weekday ridership was 330, up by 16.02%. Combined in-house and supplemental providers average weekday ridership was 3,185, up by 8.41%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 45,586 boardings, up 9.79% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.67% for December. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.33%. On-time performance for trips with a desired arrival time was 54.20% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.60% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of December, Handi-Van operated 68,118 trips including 6,785 trips that were longer than one hour in trip time. The analysis found that 72.63% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 671 or 9.89% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,186 or 17.48% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 67.53% for December, up by 3.64% from last year.
Over the month of December, reservationists answered 38,920 calls. Of those calls, 95.81% were answered within 5 minutes.
| December FY2024 |
December FY2023 |
December FY2019 Pre-COVID |
% Change FY 23 to 24 |
6 Month FY2024 |
6 Month FY2023 |
6 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 84,112 | 78,338 | 97,503 | 7.37% | 511,014 | 465,428 | 598,248 | 9.79% | 1,197,533 | |
| Average Weekday Ridership | 3,185 | 2,938 | 3,754 | 8.41% | 3,217 | 2,932 | 3,857 | 9.73% | 3,856 | |
| Unique Riders During the Month | 5,373 | 5,101 | 5,732 | 5.33% | 5,347 | 4,988 | 5,813 | 7.20% | 5,810 | |
| Cost per Revenue Hour | $112.73 | $108.85 | $85.90 | 3.56% | $113.89 | $107.37 | $87.82 | 6.07% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.36 | $52.78 | $40.22 | 1.09% | $53.17 | $53.52 | $39.50 | -0.65% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.83 | $7.39 | $5.84 | 5.97% | $7.82 | $7.32 | $5.87 | 6.86% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.11 | 2.06 | 2.14 | 2.45% | 2.14 | 2.01 | 2.22 | 6.76% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.28% | 3.80% | 4.48% | -0.52% | 3.12% | 3.40% | 4.32% | -0.28% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.17% | 76.56% | 75.58% | 0.61% | 77.82% | 78.30% | 75.41% | -0.49% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.66% | 1.02% | 2.17% | -0.36% | 0.71% | 1.17% | 2.21% | -0.46% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.03% | 0.12% | 0.01% | 0.03% | 0.04% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.67% | 88.42% | 87.86% | -0.75% | 88.83% | 92.13% | 87.62% | -3.30% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.33% | 89.44% | 90.03% | -1.11% | 89.55% | 93.30% | 89.83% | -3.75% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.31% | 1.62% | 1.01% | -0.31% | 0.85% | 0.60% | 0.84% | 0.25% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 54.20% | 58.22% | 60.00% | -4.02% | 56.50% | 65.92% | 59.52% | -9.42% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.63% | 72.81% | 67.41% | -0.18% | 73.33% | 75.14% | 69.07% | -1.80% | 68.69% | 50% |
| Excessive Trip Length | 9.89% | 9.34% | 14.59% | 0.55% | 9.23% | 8.01% | 12.96% | 1.22% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.54% | 4.41% | 4.76% | 0.13% | 4.17% | 3.98% | 4.42% | 0.19% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.68% | 21.47% | 24.46% | 0.20% | 20.00% | 19.78% | 23.51% | 0.22% | 23.11% | < 15% |
| Missed Trip Rate | 1.57% | 1.89% | 1.27% | -0.33% | 1.04% | 0.82% | 1.02% | 0.23% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.49 | 3.08 | 1.33 | -19.01% | 2.47 | 1.99 | 1.42 | 24.41% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 95.81% | 68.69% | 32.92% | 27.12% | 98.09% | 60.39% | 56.77% | 37.71% | 50.30% | 93% |
| Vehicle Availability | 67.53% | 63.89% | 86.79% | 3.64% | 72.40% | 74.31% | 88.30% | -1.91% | 86.16% | >= 80% |
